BC publishes a list of the 15 banks that received the most complaints

The checklist of banks with probably the most shopper complaints for the primary three months of 2022 was launched by the Central Financial institution (BC) on July 22. The C6 Financial institution emerged because the winner amongst 15 monetary establishments, adopted by BTG Pactual/Banco Pan, BTG Pactual/Banco Pan, and Banco Inter to spherical out the highest three.

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Since standard banks and people with the next variety of account holders would all the time be on the prime on this situation, the place within the rating is just not decided by the variety of complaints. The extra the index rises, the more severe it’s for the financial institution, in line with a calculation made by the BC that components within the variety of complaints that have been decided to be legitimate, divided by the full variety of purchasers, and multiplied by 1 million.

Different important banks with probably the most purchasers, such BMG and Santander, are additionally among the many 5 organisations with the biggest variety of complaints along with those already listed.

See beneath the entire checklist of banks with the best criticism charges:

  1. C6 Financial institution (77.99)
  2. BTG Pactual/Banco Pan (68.20)
  3. Inter Financial institution (48.85)
  4. BMG (47.20)
  5. Santander (27.37)
  6. Bradesco (25.22)
  7. Credit score Market (24.96)
  8. Authentic Financial institution (21.59)
  9. PagBank-PagSeguro (14.87)
  10. Caixa Econômica Federal (13.17)
  11. Financial institution of Brazil (12.32)
  12. Itaú (12.26)
  13. Votorantim Financial institution (BV Financial institution) (8.17)
  14. NuBank (7.48)
  15. Halfway SA – Credit score, Financing and Funding (2.87)

The commonest causes of complaints towards banks are abnormalities involving the legitimacy, dependability, safety, secrecy, or integrity of operations and companies involving the bank card.

This Central Financial institution complaints rating, which is given each three months, was beforehand alleged to be launched in April. Nevertheless, there have been delays in disclosure due to the BC servers’ strike, which ended on July 5.

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